Technical documentation has been recognized by savvy managers as having great importance beyond the traditional function of describing the product for the benefit of users. While vendors and customers alike recognize that a product or service is incomplete if there is no help file or accompanying manual, its purpose goes far beyond the standard perception.
Accurate documentation also attests to the professionalism of the product and this gives both the purchasing team and the end-user the assurance that when questions arise while using the product, assistance is readily at hand. The desire of the development team to see beyond their own turf and recognize the needs of users is appreciated, and this enhances the product's chances of success. When the overall product experience is overwhelmingly positive, from usability and accomplishment of business tasks through the ability to get timely answers to how-to questions, the adoption rate of the product increases significantly.
Consider the following too: